Privacy Policy

Helix Coach AI ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and AI-powered coaching tools (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your information.

Information We Collect

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Information You Provide to Us

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We may collect the following types of information when you interact with our Services:

• Personal Information: Name, email address, phone number, billing information, and other details you provide during registration or subscription.

• Content Information: Messages, feedback, or other content you input into our AI tools. Chat interactions are processed and stored securely by our third-party provider, Chatbase, solely to improve the performance and functionality of our AI tools. Neither our team nor any external parties have access to the content of your chats unless explicitly required for debugging purposes with your prior consent.

Information Collected Automatically

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When you use our Services, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Usage Information: Pages viewed, time spent on the site, and other diagnostic data.

• Cookies and Similar Technologies: To improve user experience and provide personalized content.

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Voluntary Contributions and Data Handling

If you make a voluntary contribution through our site, we collect the necessary personal and payment information to process your gift securely. Your data is handled in accordance with our Privacy Policy and applicable laws. We do not sell or share your personal information with third parties without your explicit consent, except as required to complete the transaction or comply with legal obligations.

How We Use Your Information

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We use the information we collect for purposes such as:

• Providing, improving, and personalizing our Services.

• Responding to inquiries and offering customer support.

• Sending promotional communications and updates.

• Complying with legal obligations and enforcing our terms of use.

How We Share Your Information

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We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: To facilitate our services, including hosting, analytics, and payment processing.

• For Legal Reasons: To comply with legal obligations, enforce our policies, or protect the rights and safety of users.

• With Your Consent: When you explicitly agree to share your information.

Data Retention

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We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

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Security of Your Information

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We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

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Your Rights and Choices

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You have the following rights regarding your personal information:

• Access and Update: Request access to or updates of your information.

• Delete or Restrict: Request deletion or restriction of your personal data.

• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at info@helixcoach.ai

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Children's Privacy

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Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

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International Users

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If you are accessing our Services from outside the United States, you consent to the transfer and processing of your information in the U.S. in accordance with this Privacy Policy.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. We encourage you to review it periodically. Changes are effective immediately upon posting.

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Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@helixcoach.ai