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Privacy Policy

Effective Date: January 2025
Last Updated: 4 August 2025

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Helix Coach AI (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile application, and AI-powered coaching tools (collectively, the “Services”). Please read this policy carefully to understand our practices regarding your information.

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Our Commitment to Your Privacy

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At Helix Coach AI, we believe that every person carries the imago Dei — the image of God — and therefore deserves dignity, respect, and care in how their information is handled. Protecting your privacy is both a legal responsibility and a spiritual commitment.

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While we are not a medical provider and are not formally HIPAA compliant, we design our services in alignment with the security and

privacy principles found in leading global frameworks such as HIPAA, GDPR, and POPIA. This includes:

  • Data Minimization: Collecting only what is essential for providing and improving our services.

  • Secure Infrastructure: Leveraging Google Cloud’s secure infrastructure, with encryption at rest and in transit.

  • User Control: Ensuring you can access, export, or delete your data at any time.

 

Information We Collect

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1. Information You Provide to Us

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We may collect the following when you interact with our Services:

  • Account Information: Name, email address, and other details you provide during registration.

  • Faith, Health & Wellness Data: Mood entries, journal content, spiritual reflections, growth activities, and personal notes you voluntarily share. This information is treated as sensitive and sacred, handled with the highest level of care.

 

2. Privacy-Preserving AI Interactions

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Your conversations and journaling entries are securely processed by AI services. In line with privacy best practices:

  • Conversations are never used to train or improve AI models.

  • Your personal data is not shared with third-party AI providers for their own use.

  • We use privacy-preserving AI frameworks to keep your inputs confidential.

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3. Information Collected Automatically

 

When you use our Services, we may automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers for security and analytics.

  • Usage Information: Anonymized feature usage data to improve your experience.

  • Cookies & Similar Technologies: To personalize and enhance your journey with us.

 

Voluntary Contributions and Data Handling

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If you choose to make a voluntary contribution through our site:

  • We collect necessary personal and payment information to process your gift securely.

  • Data is handled in accordance with this Privacy Policy and relevant laws.

  • We do not sell or share your information with third parties, except as needed to complete the transaction or comply with legal requirements.

 

How We Use Your Information

 

We use the information we collect for purposes such as:

  • Providing, improving, and personalizing our Services.

  • Powering AI-driven coaching features such as journaling insights and growth reflections.

  • Supporting your Christ-centered growth journey with content tailored to you.

  • Responding to inquiries and offering customer support.

  • Sending you relevant notifications (which you can manage in your settings).

  • Complying with legal obligations and enforcing our Terms of Use.

 

How We Share Your Information

 

We do not sell your personal data. However, we may share your information:

  • With Service Providers: For hosting, analytics, and payment processing, under strict confidentiality agreements.

  • For Legal Reasons: To comply with laws, enforce policies, or protect rights and safety.

  • With Your Consent: Only when you explicitly agree.

 

Data Retention

 

We retain your information only as long as your account is active or as needed to fulfill the purposes outlined here.

You may delete your account at any time, which will permanently erase your data from our systems.

 

Security of Your Information

 

We implement robust safeguards including encryption and access controls. While no system is 100% secure, we are committed to stewarding your data with excellence, integrity, and care.

 

Your Rights and Choices

 

You have the right to:

  • Access & Update your information.

  • Delete or Restrict use of your personal data via app settings.

  • Opt-Out of marketing communications or push notifications.

To exercise these rights, contact us at info@helixcoach.ai.

 

Children’s Privacy

 

Our Services are not directed at children under 13. We do not knowingly collect personal information from minors.

 

International Users

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If you access our Services from outside the U.S., you consent to processing in the U.S. in line with this Privacy Policy.

  • South African users are protected under POPIA.

  • EU users are protected under GDPR.

 

By using our Services, you agree to our data practices regardless of jurisdiction.

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates take effect immediately upon posting, and we encourage you to review periodically.

 

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

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