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Terms & Conditions

Effective Date: 30 January 2025
Last Updated: 4 August 2025

Welcome to Helix Coach AI, a digital service provided by Helix AI, Inc., a U.S.-registered company. These Terms and Conditions (“Terms”) govern your use of our platform and services. By accessing or using any part of the Helix Coach AI platform (“Services”), you agree to be legally bound by these Terms.
 

1. Acceptance of Terms
 

By using our Services, you confirm that:

  • You are at least 18 years old or of legal majority in your jurisdiction.

  • You agree to comply with these Terms and all applicable local, national, and international laws.

  • You are responsible for ensuring that use of our Services is lawful in your location.
     

2. Service Description
 

Helix Coach AI offers:

  • AI-powered Christ-centered psychosocial life coaching, journaling, guided growth journeys, and reflective self-help tools.

  • Access to multimedia wellness content (blogs, podcasts, videos).

Important: Helix Coach AI does not provide therapy, clinical diagnosis, or emergency mental health services. It is a non-clinical, faith-based, psychosocial coaching tool rooted in Biblical principles and psychosocial life coaching frameworks.
 

3. Nature and Limitation of AI
 

  • Conversations and reflections offered through Helix Coach AI are generated by artificial intelligence powered by trusted language models.

  • AI responses are designed to support self-awareness and faith-based reflection, not to replace professional or pastoral guidance.

  • We do not guarantee the accuracy, completeness, or appropriateness of AI responses.

  • Use of the AI is at your own discretion and risk.
     

4. User Responsibilities
 

You agree to:

  • Provide truthful and accurate information when interacting with the platform.

  • Use the Services only for lawful, respectful, and non-commercial purposes.

  • Avoid attempting to reverse-engineer, misuse, exploit, or harm the platform or its users.

  • Maintain the confidentiality of your login credentials (if applicable).


5. Privacy and Data
 

Your privacy is important to us. Key points:

  • We do not sell or share your personal data.

  • Conversations are not used to retrain the AI.

  • You may request access to or deletion of your data at any time.

  • Our full Privacy Policy explains how your data is collected, used, and protected.

  • South African users are protected under POPIA; EU users under GDPR.
     

6. Gift Economy and Contributions
 

  • Helix Coach AI is offered freely as part of a gift economy inspired by Kingdom values of generosity.

  • Contributions via the Impact Garden are voluntary, non-refundable, and not tax-deductible under U.S. law. Helix AI, Inc. is not a registered charitable organization under Section 501(c)(3) of the Internal Revenue Code.

  • Gifts are not tied to any deliverable or product but are made in support of our mission to make Christ-centered psychosocial coaching accessible worldwide.
     

7. Limitation of Liability
 

To the fullest extent permitted by law:

  • Helix AI, Inc. shall not be liable for indirect, incidental, or consequential damages.

  • Our total liability for any claim shall not exceed the value of any voluntary contribution you may have made through the platform, if applicable. Since no payment is required to access the service, liability is effectively limited to the fullest extent permitted by law.
     

8. International Users and Compliance
 

Helix Coach AI is available globally. Users are responsible for understanding and complying with local laws. By accessing the Services from South Africa, Europe, or elsewhere, you agree to these Terms regardless of jurisdiction.
 

9. Intellectual Property


All content, branding, software, and features of the platform are owned by Helix AI, Inc. or its licensors. Unauthorized reproduction, distribution, or modification of content is prohibited.
 

10. Termination


We reserve the right to suspend or terminate your access to the Services without notice if you violate these Terms or misuse the platform.
 

11. Changes to Terms


We may update these Terms from time to time. Updates will be posted with the new effective date. Continued use of the Services implies acceptance of the revised Terms.
 

12. Disclaimers


Helix Coach AI is a non-clinical, Christ-centered psychosocial life coaching tool designed to support personal growth, self-awareness, and spiritual renewal. By using this platform, you acknowledge and agree to the following:

  • Not a Substitute for Clinical Mental Health Care: Helix Coach AI is not a therapist, psychologist, psychiatrist, or licensed healthcare provider. The service is not designed to diagnose, treat, cure, or prevent any mental health or medical conditions, provide crisis intervention, or replace professional therapy. If you are experiencing severe emotional distress, suicidal thoughts, or symptoms of a mental health condition, please seek immediate help from a qualified healthcare provider or contact your local emergency services.

  • Coaching, Not Counseling or Therapy: Helix Coach AI provides non-diagnostic, goal-oriented psychosocial and spiritual support. All content is educational and supportive, not clinical advice.

  • AI-Generated Responses: Responses are generated by AI and may occasionally misinterpret complex states. All interactions should be viewed as self-guided support, not expert guidance.

  • User Responsibility: You agree to take full responsibility for how you use the platform and any decisions you make. Use your own discretion and seek qualified human support when needed.

  • Privacy and Data Use: We value user privacy. We do not sell data or use inputs to train the AI. You may delete your information at any time.

  • Gift Economy & Community Funding: Helix Coach AI operates on a gift economy model. Contributions are voluntary and help sustain free access for others.

  • No Guarantees of Outcome: Results vary by individual. No guarantees are made regarding specific personal outcomes.

  • Final Note: If you are in crisis or need urgent mental health support, please contact a local healthcare provider or emergency service immediately.
     

13. Contact


Questions? Please reach out to us:

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